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Pedometer Inaccurate

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‎10-30-2016 08:45

‎10-30-2016 08:45

I think my steps are really off. I have longer strides because I'm tall(1500 steps per mile when running), but lately I think they're even lower. Out of curiosity, I ran all over my house the other day while watching the step counter and it didn't budge. Then after I stopped, it bumped up about 10-15 steps, but I had definitely counted over 100 myself. Any ideas? I really want this to be as accurate as possible for the competitions my family has.
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‎10-30-2016 12:29

‎10-30-2016 12:29

Had same problem. Call the helpline and they should be able to assist. 😄
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‎12-03-2016 06:45

In response to Allisonpw

‎12-03-2016 06:45

@BobbyJforreal A warm welcome to our Fitbit Community! Seems odd that your Surge stopped tracking your steps accurately. I would like to follow up and would like to know if the issue got fixed or if you ended up contacting our Customer Support team as my friend @Allisonpw advised.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

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