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Pretty unhappy with the accuracy of my new Surge.

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I recently upgraded from a Charge to the Surge. Not very happy with the surge at all. 

The accuracy of the steps falls short. Actually very short! I am consistently registering about 10 to 12% fewer steps for the same distance as my charge.

 

The heart rate monitor (the main reason I went to the surge) is all over the place. This morning I walked for 19 minutes at a brisk pace and it had my heart rate peak at 112 bpm 5 minutes into the walk. This afternoon walking the same route for 29 minutes it had my peak at 104 bpm 8 minutes into the walk.18 minutes into the afternoon walk it shows 70 bpm! How can that be? Don't tell me about the one finger two finger wrist adjustment I check that every time I walk.

 

Last of all, for now, is the Activity monitor, on this mornings walk The Activity monitor captured my walk and registered the following...

Date Activity Steps Distance Duration Calories  

Today, 5:28AMWalk  Edit1,636N/A19:37167 cals

This afternoon walking the same route for 10 minutes longer it registered nothing!. 

Is this the way it is or is there something that can be done to fix it?

 

Not happy at all.

 

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The Surge has been out of production for quite a while now. Is it possible that you got a used or damaged one? If you can, I would return it.

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