Problem with surge strap and unsure of warranty length

[Robstar77]

Hi this is my first time posting, not sure if this is the correct place. I’ve had a Fitbit surge since January 2016, after a time it was replaced by Fitbit as the strap broke. The strap on the new one is now facing the same issue, I’m unsure if I can get it replaced or repaired? Who and where do I contact please many thanks robbie 

[WendyB]

The Warranty is for the original fitbit. If it gets replaced it does not start over

Warranty is here:

https://www.fitbit.com/legal/returns-and-warranty

They devices can not be repaired. But you can contact support to see what your options are:

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Rich_Laue]

If your out of the warantywaperiod @Robstar77 Amazon smells a repair kit for the surge, it's about $10

[tort]

I have the same problem with strap breaking at screws. Had 2 other fitbit's that did the same thing.

3 Fitbit's 3 broken straps. They replaced the first 2 even out of warranty, now all they offer is 25% discount.

Sorry, not good enough. The problem is yours, not me. Since you can't buy a band replacement, you have to buy a new watch. Oh by the way, " the bands are better now"

Fitbit should stand behind products and support an obvious defect. Another post here had over 400 complaints about the band.

Very disappointed .... 

[Rich_Laue]

For 10 US dollars plus shipping a repair kit can be purchased from amazon. 

https://smile.amazon.com/gp/aw/s/ref=is_s?k=Surge+repair

[tort]

Thanks

You were more help than Fitbit support was

Sent from my iPhone