03-17-2018 03:42
03-17-2018 03:42
Had my Surge new in December 2017 and wristband coming apart. I've contacted customer services and keep getting the same response that they cannot replace because the surge was replaced in September 2017??? I've never owned a fitbit before so this is just not possible. Any help resolving the issue would be appreciated
Answered! Go to the Best Answer.
03-17-2018 19:19
03-17-2018 19:19
FYI I've had 3 replacement surges, each time I've opened chat sessions and have been surprised how accommodating Fitbit was each time. They've even allowed me to change wristband color. If you're a runner or competitive athlete I recommend you stick with the Surge. It's their best offering yet, much better than the ionic.
03-17-2018 03:55
03-17-2018 03:55
Whether or not the Surge has been discontinued, you are still within warranty and under the terms if they can't fix the defect then you are entitled to a replacement. If a replacement Surge is not available they should discuss the options for replacing it with a different model.
You can check the terms at http://www.fitbit.com/returns
I would get back to them.
03-17-2018 04:03
03-17-2018 04:03
03-17-2018 04:06
03-17-2018 04:06
Something or someone has got confused. It might be easier (and quicker) sorting it out via phone or webchat then email
03-17-2018 05:01
03-17-2018 05:01
03-17-2018 05:04
03-17-2018 05:04
That's great news! Thanks for letting us know.
03-17-2018 19:19
03-17-2018 19:19
FYI I've had 3 replacement surges, each time I've opened chat sessions and have been surprised how accommodating Fitbit was each time. They've even allowed me to change wristband color. If you're a runner or competitive athlete I recommend you stick with the Surge. It's their best offering yet, much better than the ionic.
03-24-2018 11:14
03-24-2018 11:14
Hi @Lilaloujojo, thanks a million for placing your questions here! @SteveH and @bmw54 great help, thanks!
Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends.
Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!
Hope to see you around.
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