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Problems

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‎02-01-2018 18:52

‎02-01-2018 18:52

I'm not sure why it does this but whenever I put my fitbit surge on a charger it continuously vibrates, and yes it's plugged in properly, and not a silent alarm. If someone is reading this I suggest to make a wireless charger to potentially stop this problem.

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‎02-01-2018 20:29

‎02-01-2018 20:29

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-01-2018 20:30

In response to WendyB

‎02-01-2018 20:30

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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