Rain damage

[Lukepenry]

My surge has condensation in the screen and the touch screen no longer works after being craggy in heavy rain. It is 6 months old.

Any advice greatly appreciated

[Julia_G]

Hi, @Lukepenry, I would suggest putting it in a bag or bowl of rice, making sure the Surge is completely covered.  Leave it there for 4 or 5 days.  The rice should absorb the moisture.  Once it has had 4 or 5 days check to see if the screen looks dry.  If not, refresh the rice and try a few more days.  If it looks dry after 4 or 5 days, give it a good charge and then a restart .  Hopefully that will sort everything out.  If not, then you will need to contact Customer Support and let them know what happened.  Contact.fitbit.com .

Good luck, and keep us posted.  Welcome to the forums!

[Lukepenry]

Hi @Julia_G unfortunately I have attempted the above after reading advice on the forum, but this hasn't worked. What would you suggest next?

Thanks

[Julia_G]

I think your next bet would be contacting Customer Support and see what they say: contact.fitbit.com.

Good luck. Keep us posted.

[JuanJoFitbit]

@Julia_G I noticed that my friend @Julia_G advised just great and I would like to follow up on this. Were you able to contact our Customer Support team? If so, I'd like to know what was the outcome in case you need further assistance.

Looking forward to your response my friend!