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Re: Battery: Won't hold a charge?

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‎01-24-2017 20:04

‎01-24-2017 20:04

Just bought a fitbit surge on eBay and battery shows full after 5 minutes of charging, then when disconnected battery only holds charge for about 15 minutes. Do you think I can get support by fitbit?

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2 REPLIES 2

‎01-24-2017 20:10

‎01-24-2017 20:10

@Aaronio, I moved this to its own thread in the Surge Help Forum, since it is specific to this device.

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‎01-27-2017 07:22

In response to USAF-Larry

‎01-27-2017 07:22

Hey there, @Aaronio! Welcome to the Family! A warm welcome to the Fitbit Community! That's very unusual. I think that you might have to restart your Surge a couple of times and try reconnect it with your  Account by following this steps, in case that you prefer to use a computer you can see this instructions. My guess is that something might went wrong while setting up.

 

If this doesn't solve the issue, feel free to contact Customer Support, so they can help you with this!

 

Give it a try and let me know how it works! Woman Very Happy

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