help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Im attempting to do this now! Only I can't get the flex t...

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2017 10:34

‎07-01-2017 10:34

hi im trying to set up a fitbit account for my husband so he can have my old surge but it wont connect to the surge can i restore factory setting on it?

Best Answer
0 Votes
1 REPLY 1

‎07-06-2017 06:16

‎07-06-2017 06:16

Hi there @dee86! Great to see you in the Community Forums! 🙂

 

Were you able to successfully create the account? If you're having problems at the moment of setting up the tracker, do you get any specific error or what happens when you're trying to go through the setup process?

 

I can recommend restarting it and after that, see if this lets you through.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Hope this helps and if you need more help, let me know!

 

P.s. I'm moving your post to the Surge board for categorization purposes.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes