06-22-2016 09:56
06-22-2016 09:56
I didn't wear the Surge for 3 hours today whilst at work, when I put it back on it had recorded activity and HR for the whole period! It didn't record any steps etc, just HR. This off course means that my calorie count and active minutes are wildly inaccurate for the day. Had I thought about it I would have turned the HR monitor off whilst I wasn't wearing it, but I've never had this problem before. Is there any way I can delete the erroneous readings or am I stuck with it? TIA
06-26-2016 06:13
06-26-2016 06:13
A warm welcome to the Community @maz2016. It's weird to hear that your Surge recorded heart rate information while you weren't using it. I recommend restarting the tracker to avoid this type of inconvenience by following @MeylinP's instructions. Now, to negate the extra information, you need to manually log the activity "Driving" from a computer by doing the following:
1. Go to the Activities page by clicking Log at the top of your dashboard, then click Activities.
2. Under Log Activities, click a common activity or search for your activity in the search box.
3. Select your activity from the search results. If the activity is not in our system, you have the option to create your own activity by clicking the Create custom activity text that will appear below the search field.
4. Enter the duration, distance (if applicable), and start time of your activity. You have the option to manually enter the number of calories burned here if you'd like to.
5. Click Log Activity. Your activity will now be visible and editable in the Logged Activities area.
Let me know the outcome.