Replacement Surge Battery only lasting one day and Fitbit Support not helpi

[Neehar]

Well my new replacement Surge is only working for 24 hrs approximately..Can barely get through one day...Have to recharge it at night so that I can use it in the morning ... Fitbit Support told me my old surge is out of warranty so the replacement cannot be replaced ...It's very sad to experience such behaviour..If the replacement does not last even for a few months what is the point Fitbit? How can customers be provided with bands that have such battery problems...atleast offer repairs ..Buying  fitness bands is expensive atleast in a country like India!

[WendyB]

I'm sorry to hear that.

Have you tried some of these tips to see f it will last longer?

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

[Neehar]

Thanks for the quick response! Although I have tried those things I will repeat all the steps today as well and update this section..

[Neehar]

Update 1:

Cleaned the Fitbit again charged it again completely using the USB cable and connected it to a Laptop usb this time ..Have already tried different UL chargers and all laptop ports.

Any other help guys!

[YojanaFitbit]

Nice to see you around @Neehar! If you already tried the tips that @WendyB mentioned above. Including cleaning your Fitbit Surge and charger contacts. I'd like to know if you're getting the full battery sign after charging your Surge for 3 hours. Have you noticed if your charger is loose or maybe not connecting properly?

All these details are important but if you're really sure that is a hardware issue feel free to contact Customer Support , they will be more than glad to help you with that. 

Hope you're having a love day! 

[DerekY]

I have had the same exact problem with my replacement!  

However after a week of this, my fitbit suddenly stopped taking a charge whatsoever and is not completely unresponsive.

Ive tried every tip and reset function I could come across to no avail.  Customer service also coldly brushed me aside now that my watch is out of warranty.  

Perhaps Fitbit is giving out some reject surges as replacements for the surge watches that need to be replaced? 

[Neehar]

I don't know if that's the case ...But I certainly hope they aren't sending rejects...It's just that Surge is the Flagship of their performance devices and they really don't care if it stops working as soon as the original warranty is up..I feel really sad because I got my wife, sisters and friends to buy Fitbit to motivate them to work out using challenges...Now mine is almost useless ..I constantly have to keep checking it's battery

[MobileHighStep]

How long did you have the replacement before experiencing the battery issue?

[DerekY]

Yea... I certainly expected better from Fitbit considering the surge is their flagship product as well.  

Im equally upset by the very cold customer service I reveived.  

When I explained my issues and asked for any advice on how to troubleshoot my problems, they completely ignored my questions and simply pointed out that my warranty was up and that they cannot help me.  I really just felt like I was being brushed aside now that they have no legal obligations to offer any support.  

The 25% discount they offer is nothing but an insult considering their terrible aftermarket support and high rate of failures.  

[DerekY]

I had mine for about 4 months before it suddenly started having issues.  It completely died a week after.  

[Neehar]

Got the replacement in Mid July..Problems from Sept and OCT as I was traveling I called them up in October...And haven't been able to get any help other than sorry  we can't help you emails... They didn't even offer me a discount coupon ..

[MobileHighStep]

Thanks for the info. How long did you have the original Surge before the replacement arrived?

[Neehar]

Well atleast they offered you a discount coupon...They just told me to try and buy their new line of products..

[Neehar]

The earlier one was better about 9-10 months I think

[MobileHighStep]

Ok, thanks. Sorry to hear things did not work out the way you wanted (or expected). That's a bummer. I am not sure of the exact Fitbit policy, but many companies cease the factory warranty after the first replacement (so the original purchase, not the replacement). The warranty replacement is often a refurbished item - not saying that is Fitbit's policy but it is a very common approach. Might be something to take offline and discuss with them over the phone or via chat. Best of luck!!