Replacement Surge... Shows heart rate and I haven't even put it on yet...

[SunsetRunner]

Surge #1- After a few months, it would not sync, hold a charge and it continued to give a heart rate that would go up and down after I had taken it off. After jumping through all the Fitbit trouble shooting hoops on two occasions, they finally sent a replacement. It would have been nice to have known in advance that they would be sending the watch ONLY. I was under the impression that it would be new, as in the same packaging as when it was purchased, with charger and dongle, so I trashed them thinking they may have been defective, as well, since there was a problem syncing and charging.

Surge #2 arrived in an envelope, a few days later, I spent $21 on a new charger, charged the watch and have not yet put it on. Some how it appears I've walked 8 steps, burned about 1400 calories and a heart rate appears... Did I mention that... I still have NOT even put it on my wrist???? Either Fitbit is a fraud or they make crap that does NOT work. I will NEVER recommended **ahem**bit to anyone!!!

[SteveH]

The 8 steps could just be from jiggling the watch during setup.

The calories will be down to your BMR calories. These are the calories you burn just keeping your body alive (even when asleep). They are calculated from your profile settings so you don't need to be wearing your fitbit to get them. What you are seeing is the total BMR calories since midnight.

[shipo]

Your calorie burn is correct; no need to be upset with your Fitbit.

[SunsetRunner]

Sorry, I didn't know that the surge had telekinetic capabilities... I thought I made it clear that the watch came straight from Fitbit, I had just charged it and it had NEVER BEEN WORN... Therefore, it is impossible for it to calculate my heart rate and calories burned. The fitbit should be calculating calories burned by using a formula using the data received... age, height, weight, steps taken, heart rate, etc. The heart rate is a very important key factor in accuracy. If your fitbit is still counting calories and a heart rate while it's sitting on a table, there is a problem...

[SteveH]

Your fitbit tracks 2 kinds of calorie burn. Those burned through activity and those you burn just by being alive. It's this second type that it can calculate just from your profile, without being worn, and without being telekinetic.

[SunsetRunner]

I understand your point about the BMR but the Fitbit was completely dead when I received it, I charged it, did the setup, and already burned about 1400 calories and had a changing heart rate in the 70's. That is NOT possible... Every night, at midnight, the Fitbit resets to zero. I set it up late in the evening, everything should have been zero and if not worn, there should not be a fluctuating heart rate. I spent $250 on a piece of garbage... it's completely worthless if it's just spitting out random numbers. Not inspiring or motivating... just WORTHLESS...

[shipo]

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@SunsetRunner wrote:
Sorry, I didn't know that the surge had telekinetic capabilities... I thought I made it clear that the watch came straight from Fitbit, I had just charged it and it had NEVER BEEN WORN... Therefore, it is impossible for it to calculate my heart rate and calories burned. The fitbit should be calculating calories burned by using a formula using the data received... age, height, weight, steps taken, heart rate, etc. The heart rate is a very important key factor in accuracy. If your fitbit is still counting calories and a heart rate while it's sitting on a table, there is a problem...

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Once again you've missed the point; as you already had a profile built which provides some basic metrics, as soon as midnight rolled around it assumes you haven't died and are therefore burning calories staying alive.  Think about it this way; turn your Surge off at say 11:59 PM, and then restart it at say 11:59 the next day; it will show your basic subsistence calorie burn, but nothing else of your activities.