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Replacement surge band smaller than original

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‎06-30-2017 08:24

‎06-30-2017 08:24

I bought a Surge back in November and the band started to bubble and come apart by the screen. I spoke to fitbit who sent me a replacement this week. However, I opened the package to realize the band material is completely different and the size of the strap is significantly smaller than the original one I purchased. 

 

I bought a small surge and replaced it with the exact same surge. The new band is fairly tight and I'm now using the last opening to close it where as with my original I have five open holes when I close it. So I'd like to know what's going on. 

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2 REPLIES 2

‎06-30-2017 20:53

‎06-30-2017 20:53

Welcome!

 

I would get back with support and let them know

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-01-2017 06:14

In response to WendyB

‎07-01-2017 06:14

Hey there, @Jmccormick! Welcome to the Family! Nice to see you here @WendyB, thanks for the piece of advice. Heart

 

I'd agree with our friend @WendyB, this is something that our team needs to check. So, I've requested your Support Case can be reopen to address your concern. You should soon receive an email from them at the email you used to register with the Community forums.

 

Let me know if  you need anything else! Woman Very Happy

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