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Running pace and mileage is suddenly not accurate (too fast).

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‎09-17-2016 10:48

‎09-17-2016 10:48

Suddenly the pace and distance are too fast when in Free Run on my Surge. I know it is not accurate by comparing to my other, very predicable run data. I have had this Surge for about a year. 

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‎09-22-2016 07:35

‎09-22-2016 07:35

It's great to have you around @susabrad, welcome Man Very Happy! For your tracker to be more accurate I will recommend to adjust your stride length. Also, perform a restart on your tracker by following the steps that @MeylinP shares . It should give you more accurate data afterwards and check the dominant hand setting for increased accuracy.

 

Once you've done that, do the following:

 

  • Make sure that your Fitbit App is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Charge HR at least three times in a row
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Let me know if this works! 

Maria | Community Moderator, Fitbit


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