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Samsung not connecting with my Surge!!!!

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‎08-23-2017 09:56 - last edited on ‎08-23-2017 10:34 by Moderator Alum

‎08-23-2017 09:56 - last edited on ‎08-23-2017 10:34 by Moderator Alum

After their forced update on Aug. 8th., my Surge won't sync up. Been on the phone with them and Fitbit for hours. Thing is, it syncs up fine with my iPod Touch. Of course Samsung states they don't support 3rd party software and dumps it on Fitbit. Fitbit, to their credit is sending me a new Surge. But as stated above, works fine with my iPod. Fitbit needs to get on the ball and push down an update STAT! And yes, I tried everything. Syncing thru the app, deleting BT devices, powering down, and on and on.

 

Moderator edit: Subject for clarity

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‎08-23-2017 10:30 - edited ‎08-23-2017 10:30

‎08-23-2017 10:30 - edited ‎08-23-2017 10:30

Hi @ReverendNewman! Thanks for taking the time to provide us with your feedback! We're glad to see you around! Smiley Wink

 

Sorry about the inconvenience you're having with your Surge! We're currently investigating this issue, we hope to find a fix shortly. You can update and add your comments in this thread: Android users unable to sync after Samsung Update. You can also subscribe to that thread to receive updates!

 

Let me know if you have more questions! Cat Happy

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