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Screen blacked out

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‎03-13-2016 11:10

‎03-13-2016 11:10

My surge is fully charged and I felt a vibrate and the screen is blank and has think black lines going up and down. The back still has blinking green light.
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3 REPLIES 3

‎03-13-2016 11:13

‎03-13-2016 11:13

You can try restarting it: restart

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‎03-13-2016 12:01

In response to SunsetRunner

‎03-13-2016 12:01

The screen is gray so when attempting to restart the screen doesn't change at all. No indication it has shut down. No response in s restart attempt.

Sent from my iPhone
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‎03-13-2016 16:53

In response to Mrsjoannapresto

‎03-13-2016 16:53

I am on the line with Fitbit support. There is no fix for this. They advised that I could buy a new one with a 25% discount. Unfortunate.

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