Screen condensation & strap 'bubbling'

[Chosenman]

Had new Surge delivered under warranty, due to screen condensation on my original purchase, same thing on the new surge, however, the new surge strap started to 'bubble' up and has started to come away from the watch face.

someone help please 😀

[SunsetRunner]

Surge has been out of production for a while now so no replacements available. Best you can hope for is a discount on a new tracker. All trackers now have replaceable bands.

[Chosenman]

I'm sure the Surge wasn't designed that way though. To condense when it gets a bit cool in the mornings.

I'm sure Fitbit have plenty stored away somewhere, might get away with not fulfilling warranty requirements in the US though, but will see in the EU

Hi @YojanaFitbit this is where I raised my current problem

[YojanaFitbit]

Hi @Chosenman nice to see you again! Sorry for the inconvenience with your replacement. 

As @SunsetRunner mentioned, it's best to check your warranty options with our support team fist. Thanks for getting back and for give us your feedback about what happened with your band. Please wait for a follow up email, since our team will be getting back to you shortly.

Let me know if I can further assist you.

[treetop91]

Hi, I have had the same problem with my Surge wristband. It was given to me as a Xmas gift in December 2016 but blebbed in summer 2017 and I contacted Fitbit who were very responsive and replaced it without a quibble. The replacement item has now blebbed and began to come away at the seam,very unsatisfactory for what is a premium product.It has always been functionally excellent but these wristbands appear to suffer from heat/sweat condensation bit,ironically, intensive training and exercise must encounter this issue ! I am 69 years of age so would qualify the term 'intensive'.

[P3YAA]

My Fitbit has started to bubble 😥😥😥 can it be replaced???

[YojanaFitbit]

Nice to see that you're digging into the Forums @P3YAA and @treetop91, let me give you a warm welcome to our Community. 

@treetop91  Sorry about what happened to your Surge band, we appreciate your feedback. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

@P3YAA Thanks for adding your post here. I think that it's best if you check with our support team the options you have about your Surge band. I've requested already a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

See you around.

[treetop91]

My problem has been sorted Yojana,many thanks but I would like to see a solution to the problem shown instead of replacement,the manufacturing team need to explain WHY it happened and if we can avoid future problems.

[YojanaFitbit]

Thanks for the heads up @treetop91! I'll pass the feedback along to our team. But I'm glad to see that you'll be able to get back on track to keep performing your regular workouts. Have you seen the tips on how to take care of the bands? That might be helpful.  

Have a good one.

[Carilla]

Nice to see that I’m not the only one with this issue. My husband bought mine for me as a Christmas gift last year and I’m already having this issue. Makes me sick that I cannot just replace the band. My husband passed in January and keeping the watch on me keeps him with me. I have no way of knowing if he purchases an extended warranty, So my only option is to spend money on a new one after only having this one for only about 7 months. 😕

[rudiebike]

I have an older surge given to me by my daughter because it did not fit her husband. Anyhow I had the same condensation problems, then the inside of the face started to show Crystallization like crackling. It still sends data to the phone. However the swipe function no longer works. I purchased a blaze; it died 10 months after purchase (June 2018)I'm in the process of getting a new replacement. No condensation on that one one however during a long ride it quit working. It charged up however it quickly died after about 12 hours. When I tried to recharge the watch, it became extremely hot. The return & replacement process has been mixed. Will write about it when my blaze arrive. In the mean time the old surge is still sending data to my phone and electrical tape is holding the band together. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @Carilla and @rudiebike, let me give you a warm welcome to our Community. 

@Carilla Sorry to hear what happened to your husband.The loss of someone dear to us is never easy, so I hope all the cherished memories that you have of him brings you some light during this time. My deepest condolences. About your questions of your Fitbit warranty, I've requested a new case for you so our team will be reaching out shortly. Let me know if you have questions about it. 

@rudiebike Wow, you have had quite a journey with Fitbit. Thanks for sharing all the details in your post. I noticed that you have a case open for your Blaze, so I was wondering if you could also include some details about what happened to your old Surge in your next response. They will be happy to give you the information for this one too. I can also open a new case for this, but this wouldn't rush the response from them. 

I hope you can get a fast response, keep me posted. 

[Dennis04]

Same with the strap bubbling for me on the Surge. Bought it two years ago. Can I get the bottom strap replaced at the store?

[YojanaFitbit]

A warm welcome to the Fitbit Community @Dennis04. Thanks for sharing your feedback.

I'd like to clarify that Fitbit Surge doesn't have exchangeable bands, so we don't have that option. Instead, I've requested a case for you; our team will be contacting you via email shortly. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thanks for your understanding. 

[Holty]

I'm on my third surge, fit it already sent replacements for 2 as the strap bubbles. Now the same has happened for my third and I'm not sure what to do now. I live the fit it and use it a lot but the strap looks a mess now. Do you think they will send a 3rd replacement if I ask as all precious ones have been within warranty? I hope so.... 

[treetop91]

I reckon they will as long as it is still within the 2 year warranty period, I couldn't fault Fitbit for their response and support. My only concern is that they investigate and address the problem as it would seem churlish to spoil an excellent bit of equipment for sloppy design.

[Holty]

Thanks for your reply. I will I'm not sure they will consider it in warranty still as I've had 2 replacements and it's outside of 2 years warranty of the original one now by a few months.

Get Outlook for Android

[YojanaFitbit]

Thanks for your support @treetop91! @Holty welcome to the Forums, I'm glad to see you around!! 

Sorry to hear that you're having issues with your band again. I think that it's best to check with our support team directly. l've got in touch with our team regarding to your case and they will be checking your information to let you know what options you have according your Fitbit warranty.

Keep me posted on the resolution. 

[GershonSurge]

You can order new bands on Amazon. Be sure to watch a YouTube video so you don't break the GPS antenna. There is nothing to lose by trying.

For screen condensation, try putting it in a bowl of uncooked rice for a few days. This has worked for some.

[YojanaFitbit]

Hi @GershonSurge, thanks a million for sharing this suggestion. It's great to have you around, since this might be helpful to more than one user. I usually suggest to check with our team the warranty options first, before trying anything else, but thank you for your help.

Have a great week.