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Screen issues

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‎08-13-2017 11:30

‎08-13-2017 11:30

Screen gone weirdScreen gone weird

 

What has happened to the screen?? On holiday in sunshine and this has happened. Touch screen now stopped working!!

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‎08-13-2017 12:24

‎08-13-2017 12:24

Hi, @Carpydell, that definitely looks dodgy!  If a restart doesn't help*, I would suggest getting in touch with Fitbit Customer Support on contact.fitbit.com, and they will talk you through your options.

 

*it is always a good idea to try the restart option several times -- and if you think your Surge might have gotten wet, even through condensation due to rapid changes of temperature, putting it in a bag of rice for a couple of days also can help.

 

Good luck, and keep us posted!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-13-2017 15:08

‎08-13-2017 15:08

 Your screen is broken have a look at the other forums with screen cracked. If your still under warranty  then either take it back to place of purchase with your receipt or contact fitbit support. Unfortunately if your out of warranty then your also out of luck, fitbit may offer you a discount on a new tracker but I'd check the forums before taking up that option. 

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