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Setup Exercise - StairStepper - Not calculating information correctly

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‎06-01-2016 06:35

‎06-01-2016 06:35

For instance - I stepped on my stair master for 1 hour and fitbit calculated 150 calories - really?  That seems really low for 1 hour - It isn't like I am standing on it - I am running on it at times.  Seems like it is using heart rate to calculate - doesn't seem accurate at all.

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‎06-02-2016 10:41

‎06-02-2016 10:41

@SunriseRunner47 I recommend restarting the Surge and making sure that your heart rate sensor is set to ON or AUTO. Then give the stairmaster another try and let me know what you end up seeing.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎06-02-2016 12:14

In response to ErickFitbit

‎06-02-2016 12:14

Hello Erick - I will try that.  I should also have mentioned, that the Stairmaster is registering over 2700 steps, but my Surge is only registering only 71 steps (in 1 hour).  Again, I will reboot my Surge and see what occurs after.  Thanks

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