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Setup for Surge after my Fitbit Charge

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‎04-13-2016 06:08

‎04-13-2016 06:08

Setting up my old Charge was easy. I have a Fitbit profile already. How do I set up my new Surge and can't I do it while already logged into Fitbit? Do I have to create another, new profile and account? Why? Doesn't Fitbit anticipate that some users will upgrade to newer devices? 

 

Sign me, Confused

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‎04-13-2016 06:52

‎04-13-2016 06:52

You can indeed add devices to an existing account and you can choose to have your Surge and your old Charge or just the new Surge.

 

It should be just a case of signing on to your existing account and adding a new device. On a PC this means opening the fitbit connect main menu and selecting "set up a new device" I assume this is not working for you. Are you using an app (Android, iOS or Windows) or a PC? Are you getting any error messages?

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