Should Surge GPS really be THIS bad? Support says it's an app issue.

[Anubisgod]

I've had my surge now for around 2 and a half months.

I was starting to see issues with the GPS in the first couple of weeks but I thought I'd give it a couple of months. Well, nothing has really changed. It's as bad as ever. I wait for the GPS to pick up the signal, then get the vibration that it's picked it up, wait another 1-2 minutes, start the activity and off I go (hoping that it will track where I am). Surely that's what GPS should be doing....

In the image below I've added some of the recent maps that it has produced on my runs. I've added the blue line in myself manually to the image (that in reality is the route that I take). Compared to the Fitbit GPS it's pretty shocking. I've chatted to support who have told me that it's an issue with the Fitbit app. And that there is nothing wrong with the Fitbit Surge, but that the app issue has been forwarded to the correct people to fix.

Do other users have these terrible issues with GPS? The ones on the image are the worser ones, there are other bad ones too, but not quite as bad. It's probably as accurate as working GPS should be in around only 10% of activities.

[dibby]

I've had that too, running laps and the locations spirals off the original map, it has me running through a lake ...

The lines at the northern end of this map should be on top of each other but it looks like a squiggly mess.

Combined with the strap breaking issues, condensation, non-working buttons. I don't think I'll have another fitbit product again.