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Size of Torx Head Screws on Fitbit Surge Band

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‎02-15-2017 15:42

‎02-15-2017 15:42

What is the size of the 4 Torx Head screws attaching the band to the tracker? I am looking for the correct driver  Photo on 2-15-17 at 6.41 PM.jpgPhoto on 2-15-17 at 6.40 PM.jpgto purchase so as to exchange the bands. 

 

I have been using a fitbit surge since 2015 but have had repeated issues with the quality of the bands. I have received a replacement before after the original tracker sustained failure on the band. The replacement sustained failure when the large portion of the band detached entirely from the main body/frame. The adhesive failed in this situation. Between my girlfriend and myself we have 5 fitbit surges now, 3 of which are replacements. 

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3 REPLIES 3

‎02-18-2017 08:35

‎02-18-2017 08:35

Hey, @dieselmcg! Welcome aboard. I'm sorry to hear about all the inconveniences you've had with the Fitbit Surge. To be honest we don't have the exact size since we don't recommend manipulate the Surge by yourself. My best recommendation would be to contact our Customer Support team to check your warranty options. 

 

Let me know how it goes! 

Solange | Community Moderator, Fitbit
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‎08-21-2017 09:18

‎08-21-2017 09:18

Hi

 

I have the same issue. Did you get any warranty spport that fixed the issue?

 

best regards

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‎08-21-2017 12:12

‎08-21-2017 12:12

@dieselmcg; @Bogumil Amazon sells replacement bands for the Surge. It comes with the torx driver. I believe the size is T5 (but I could be wrong). Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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