help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep track on surge is gone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2016 20:10

‎12-28-2016 20:10

How do I get it back?

Best Answer
1 REPLY 1

‎12-29-2016 04:30

‎12-29-2016 04:30

Hope you’re enjoying the forums @Lynelle310, please receive a warm welcome to our family! Surge automatically track your sleep, so if you're not getting this information must likely it is not connected to your account or it has a hardware issue, please perform this steps to make it work again:

 

  1. Restart your Surge
  2. Open Bluetooth setting on your phone and delete "Surge" from there (reboot your Bluetooth too)
  3. Open your Fitbit App and go to "Account" > Click on "Set up a device"

I think that this will solve the issues that you have. Let me know if you encounter any error. Smiley Wink

 

I'll be around! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes