Step counter is out of control

[Paddy1976]

I woke up this morning and within 5 minutes of being awake, my Fitbit had told me I'd got up to 10,000 steps today! I've noticed that the steps count is going up in multiple's of 5 steps per each second (when I'm not moving) and am currently up to 48,000 steps for the day (it is 11.20am!), when in reality I've probably only walked 500 steps max! 

Clearly something has gone wrong with my device over night - I've tried switching it off and rebooting it, however all is well for a short time, but when I make any movement, the count starts again.

Has this happened to anyone else, and if so - is there a fix? 

[SunsetRunner]

Awesome troubleshooting

feel free restarting the tracker a few times more.

When the issue remains,

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

Hope it helps

[SunsetRunner]

It's possible to remove the step data.

Check out the fitbit article:

How do I delete data?

Learn how to delete steps, floors, profile data, greetings, and weight logs.

[Paddy1976 · Accepted solution]

I found the solution. I basically re-set my Fitbit by pressing the left button and lower button on the right for 15 seconds and it recalibrated by device. The problem is now addressed. 

[SunsetRunner]

Fab 

When desired, feel free to check out the Lifestyle Discussions Forums, to find friends, share recipies and much more.

Happy Fitbitting