06-12-2016 06:31
06-12-2016 06:31
06-12-2016 08:59
06-12-2016 08:59
I have a Surge and my steps have dropped by 20% in the last 2 days. I was averaging about 11,500/12,000 steps on a 6.7 mile walk and now I'm about 10,000. I would expect maybe a 100 or 200 step difference on the same distance, not a couple of 1000. I called them yesterday and they told me to re-set which I did. I will check today when I go out later but my guess nothing will change. If not I'm calling Fitbit again tomorrow. Basically the guy told me to do the control, Alt, Delete. I'll try and give you an update. I'm hoping someone has a solution.
06-12-2016 17:13
06-12-2016 17:13
Well the reset I was told to do didn't work. Probably worse. I'm going to try something else tomorrow morning. I going to do my walk as an ellipitical workout and see what it calculates in steps and distance. Fitbit will be getting a call tomorrow. Not the least bit happy !!!
06-12-2016 18:59
06-12-2016 18:59
06-13-2016 08:58
06-13-2016 08:58
Hey my friends @Enesp @lshuler, welcome to the Fitbit Community !
For wrist-based trackers, its important to specify whether you wear the tracker on your dominant or non-dominant wrist:
In addition to dominance (right or left), Fitbit Alta also needs to know which wrist you prefer to wear the tracker on. Tracker location helps orient the screen correctly in addition to adjusting the sensitivity of step detection.
To change your settings, in the Fitbit app go to Account tab and choose your tracker at the top of the screen.
If you feel that your step count and distance are inaccurate, first make sure the wrist placement settings are correct. You may also want to manually adjust the stride length that we calculated automatically based on your height and gender. For more information, see How do I measure and adjust my stride length?
If the inaccuracy persist, I'd recommend getting in touch with Customer Support directly so they can further investigate where the issue is coming from. Don't forget to mention the steps you've done to avoid getting the same ones.
Have a nice start of the week!
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06-13-2016 09:37
06-13-2016 09:37
06-13-2016 10:04
06-13-2016 10:04
Great @Enesp !
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Happy stepping!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...