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Strap broken

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‎09-20-2016 08:10

‎09-20-2016 08:10

Hi,
I have a Fitbit surge, however the strap has came apart which means I can't wear it.
Can I get this fixed?
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‎09-20-2016 09:31

‎09-20-2016 09:31

It is not repairable.

 

But read the warranty first

https://www.fitbit.com/legal/returns-and-warranty

 

Then contact support to see if they can help

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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