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Strap has bubbles fitbit surge

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‎03-18-2018 11:01

‎03-18-2018 11:01

I bought a year ago a fitbit surge for my husband. The strap has a big bubble. Can you send me a new one! Rita

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‎03-18-2018 11:47 - last edited on ‎08-29-2024 08:31 by Fitbit Moderator

‎03-18-2018 11:47 - last edited on ‎08-29-2024 08:31 by Fitbit Moderator

Hi, @Rita1963, this is mainly a peer-to-peer help forum where Fitbit users offer help/advice/suggestions to other users.  You can't get in touch directly with Fitbit Customer support by posting here.  If you need to speak to them, you can get their contact details from contact.fitbit.com.

As you probably know, in most parts of the world the Fitbit warranty is for 12 months.  In the European Economic Area it is 24 months.  But even if your husband's Surge is out of warranty it is worth getting in touch with Fitbit customer support, as I have heard that in that case they often offer loyal customers a discount on a replacement Fitbit.  

Good luck!  

Sense, Charge 5, Inspire 2; iOS and Android

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