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Strap worn by cotton shirt

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‎06-04-2016 14:09

‎06-04-2016 14:09

After just 6 months of use my surge strap has worn enough for the plastic of the watch to show through the rubber. This part of the strap has only had contact with cotton shirts. Poor quality and Fitbit Customer Service won't replace it. I thought the watch was supposed to be designed to be worn 24/7. Not great if it cannot withstand cotton and how can you avoid contact with anything else?!

Anybody else had this and got the watch replaced?

I love the surge but poor customer service/warranty means I will probably look elsewhere for a new smart watch.
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3 REPLIES 3

‎06-10-2016 07:36

‎06-10-2016 07:36

Welcome to the Forums @Jimandbillow! This sounds very weird. However, our team always is looking forward to provide a good resolution for you. If you haven't yet, I recommend contacting them one more time they will give another look to your case and for sure they will find a good solution for this matter.

 

Let me know how it goes.

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‎06-10-2016 09:36

In response to SunsetRunner

‎06-10-2016 09:36

Hi...
Customer service has resolved the issue and replaced it under the warranty. I am very happy with the support provided and impressed by the speed of the work.
Many thanks again.
Regards
JF

Jamie Fowler
Best Answer

‎06-13-2016 05:22

In response to Jimandbillow

‎06-13-2016 05:22

I'm so glad to know about this @Jimandbillow! Please feel free to continue participating in the Fitbit Forums if any further assistance is required.

 

I wish you an excellent week.

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