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Surge - 3 hour battery life

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‎12-11-2017 02:08

‎12-11-2017 02:08

I charged my Surge after it not being used for a while. Now battery is flat after a few hours.

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‎12-11-2017 20:27

‎12-11-2017 20:27

Not using it for a while can damage the battery. It might not come back because of it

 

But Try this

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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