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Surge Band Cracked and Ready to Break Through My Other Surge Will Not Sync

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‎02-21-2016 07:38

‎02-21-2016 07:38

My husband's Surge band is cracked and ready to break thorugh. Very disappointed in the quality of such an expense tracker. My Surge will not sync to my computer or my phone. I have uninstalled and reinstalled the app on my phone several times. I have shutdown the Surge complete, restarted, turned on and off the bluetooth, unpaired and repaired. Still not syncing. Also since the last update the battery does not last more then 1 1/2 days. Tech Support suggested turning off the tracker when not in use. The only time that I do not use it is when I am in the shower or it is on the charger. Tech supprt sent me the usually checklist to do, sent back the email stating that I had done all that with no difference and I have not heard a single thing back from them. Maybe they are trying to push the new Blaze but I have been with Fitbit since Feb. 14, 2013, I would think they would try to keep repeat customers happy. Very Frustated at this point. 

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‎02-21-2016 18:48

‎02-21-2016 18:48

Thanks for taking a break from stepping to visit the Community @debd. We really appreciate that you have been part of the Fitbit family for so long. We want to thank you for your patience while dealing with this situation and for following the recommended troubleshooting steps. It seems that customer support has been in touch with you recently. I'm pretty sure they will do their best to find a solution to your case. Please check your inbox.

 

Hope to see you around more often. Smiley Very Happy

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