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Surge Band issue

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‎08-25-2018 20:35

‎08-25-2018 20:35

So was trying to figure out a way to get my Surge band either fixed or replaced to find out it can't be done as it's beyond the warranty date.  Which was ok and was given a 25-40% discount offer with a link to the Fitbit website. Except the link had prices that were almost 100$ more expensive then my link through my Fitbit account? After chatting with the "help desk" low and behold I refresh my account page and BAM the prices have also jumped here! Thanks but no thanks for making the customer jump through fraudulent hoops. Not nice Fitbit if I wanted this type of price jumping I'd have gone through Amazon

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‎08-26-2018 07:36

‎08-26-2018 07:36

Fitbit products are junk. My three dead Surges are evidence of major manufacturing defects, and the offer for a minor discount on new products is insulting. Fitbit is unwilling to stand behind their products and I will no longer give them my business.

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‎08-26-2018 08:39

‎08-26-2018 08:39

I’m on my 5th surge can’t believe they don’t take my issue seriously stating there is not a fault with band. Would never invest in a Fitbit again. 

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