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Surge Battery Drains in a day

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‎06-11-2017 20:41

‎06-11-2017 20:41

Need any advice regarding sudden battery drains so fast. Been using my surge for more than a year with no problems. Suddenly i am having this issue and iin addition to that, i need to reset my surge as well to sync in my phone. Any similar issues and solutions? Thanks in advance!

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‎06-11-2017 21:04

‎06-11-2017 21:04

I am having the same issue, it started with a sync failure. Shortly thereafter the battery drainage issue started, only my Surge now drains in under four hours! And I'm not even using GPS. Anyway, I use the tricks suggested in the Surge forum to address the intermediate sync issues and they mostly solve the problem in the short term. I have logged the issue with customer service but, short of being asked for proof of purchase, I haven't gotten a response. 

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‎06-11-2017 21:04

‎06-11-2017 21:04

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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