Surge Blank Screen w/ 50% battery

[Strandedvandal]

Hi,  I have a 390 day old Surge with a screen that blanks out and is completely unresponsive.  They only way I can get it back is to put it on the charger.  It immediatloy boots up and has 50% battery life as soon as I plug it in.  I have tried the normal restaring to no effect.  Is there a way to recalibate the battery?  I no longer get low battery warnings either.  Support has offered a 25% discount, but frankly I am not too keen to spend another 200.00 over and above the 250.00 I have already spent on a product that isn't going to last more than a year.  So if I can get it back to good I would rather do that.  

[SunsetRunner]

Wonderful troubleshooting @Strandedvandal

It's not possible to recalibrate the battery. Aside cleaning the tracker & restarting there's nothing else to try ourself in attempt to fix..

If not already done, check out the Fitbit Help Article:

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

How to clean the tracker? YouTube Video (By Craig) (For flex but similiar for other trackers)

http://www.youtube.com/watch?v=ezvXy9mKoGQ

---

Hope it helps

[AlvaroFitbit]

@Strandedvandal Welcome to our Community! One more thing I would like to comment is that you charge your tracker for 2 hours even though you see it showin half the charge when you plug it into your computer. This may help improve it's battery life and also try @SunsetRunner's great suggestions.

Let me know how it goes!