help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Buttons do not work straight away

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2017 03:55

‎10-23-2017 03:55

Hi,

I've had a Fitbit Surge for about 14 months now.  In the last 6 months I have had an issue with the buttons not working straight away. They will not respond and I have to keep them depressed for 10 seconds, press 2 buttons at a time and I need to keep doing this for up to a minute or sometimes longer. I am in a running group and I have to hold up my group until I can get the surge into the run mode. It is frustrating when this happens especially when they have their watches ready at the first press of their button. Does the surge have a life of 1 year or less or have I bought a lemon. Curious to see if others have a similar issue that they they may be able to assist with. By less than 1 year I mean that I started having this issue at about 8 months after I bought this. Any advise or suggestions??  

Best Answer
3 REPLIES 3

‎10-23-2017 11:03

‎10-23-2017 11:03

You should of contacted fitbit when the problems began. It would of been replaced. But now its out of warranty.

https://www.fitbit.com/legal/returns-and-warranty

 

I know of no way to fix the problem Sorry

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-23-2017 12:06

‎10-23-2017 12:06

@stevekak If you live in Europe your warranty period is for 2 years (so you may still have a shot). If you live in the US then you are out of luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer

‎10-27-2017 13:27

In response to WendyB

‎10-27-2017 13:27

Thanks for your response. You're right I should have gone back to the store straight away, Lesson learnt.

Best Answer
0 Votes