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Surge - Buttons having delayed/no effect

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‎09-29-2017 11:58 - edited ‎09-29-2017 12:00

‎09-29-2017 11:58 - edited ‎09-29-2017 12:00

I got this surge a few weeks ago from Fitbit as a replacement for a previously faulty one. The side buttons don't seem to be working. Or if they do there's a 30 sec+ delay. Anyone else had a similar problem? Or got a fix?

 

The screen still swipes okay but I need the buttons to work to use it properly (obviously).

 

I've tried all the usual reset stuff...

 

Nick

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2 REPLIES 2

‎10-01-2017 10:33

‎10-01-2017 10:33

Doing the restart 3 times can help.

 

If if doesn't then contact support again

Community Council Member

Wendy | CA | Moto G6 Android

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‎10-07-2017 05:00

In response to WendyB

‎10-07-2017 05:00

Thanks. They've just sent me a new one which works fine.

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