help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Charged But Won't Turn On

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2018 06:48

‎08-28-2018 06:48

Battery indicator shows full charge but as soon as I unplug, the screen fades and dies.  

 

Surge is 2 or 3 years old.  I have tried different chargers and outlets with same results.  I have tried resetting the Surge and cleaning the charging contacts.  As long as it's plugged in, it seems to sync ok with the app and with the web site (although this has always been a pain in the butt).

Best Answer
0 Votes
1 REPLY 1

‎08-28-2018 21:10

‎08-28-2018 21:10

Being that old its probably at its End of Life. Mine lasted 3 years before it went to FitBit Heaven

 

You can try these steps and see if it helps but I have my doubts

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If it doesn't help it is out of warranty but Contact Fitbit and see what they can offer you. They do have discounts

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes