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Surge Metrics and App don't match

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‎05-30-2016 12:10

‎05-30-2016 12:10

Just received surge this morning and put it through its paces. Big question is why the band and app don't match. App says 7 miles and band says 4.69. I won't always use app so band has to be right. Thanks in advance. KP
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‎05-30-2016 12:15 - edited ‎05-30-2016 12:16

‎05-30-2016 12:15 - edited ‎05-30-2016 12:16

@Kurtpimentel wrote:
Just received surge this morning and put it through its paces. Big question is why the band and app don't match. App says 7 miles and band says 4.69. I won't always use app so band has to be right. Thanks in advance. KP

Welcome to Fitbit!

 

I would assume it is a first day hiccup - when I first got my Charge HR it had phantom steps on it from the delivery truck I would assume.

 

If things don't start looking better by tomorrow, we will need to investigate further. 

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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‎05-30-2016 12:39

‎05-30-2016 12:39

Hope so. App still says hasn't synced but dashboard and band match. Now those are incorrect and app correct so let's see what happens. Thx
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