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Surge - Setup Inconvenience

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‎01-05-2016 13:37 - last edited on ‎01-06-2016 08:52 by Moderator Alum

‎01-05-2016 13:37 - last edited on ‎01-06-2016 08:52 by Moderator Alum

I have bought a fitbit surge today and trying to set it up.


The watch itself - I can't get off the initial screen (configuration, let's get started etc screen)

 

When I try to update the tracker it can't find it.

 

Any suggestions please?

 

Thanks x

 

 

Moderator Edit: Subject for clarity

 

 

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‎01-06-2016 08:51

‎01-06-2016 08:51

Welcome to the Community @Staceyp81. I recommend Restarting your Surge and after the restart process do the Setup Procedure one more time. Try from a computer and if it doesn't work try from a phone. You can contact our Support Team is these steps don't work.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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