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Surge Strap

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‎12-13-2016 05:36 - last edited on ‎08-11-2025 18:29 by Fitbit Moderator

‎12-13-2016 05:36 - last edited on ‎08-11-2025 18:29 by Fitbit Moderator

Bought my Surge at Heathrow on my way back to Botswana. 6 months down, the starp is broken. It started as a bubble and the covering of the watch was detached on both sides of the watch.

 

I thought it was meant to be worn 24/7. I use it to track my daily walking and other activities.

 

Now I am stuck with the watch as there are no dealers her ein Botswana. Do I get a replacement strap? Are there any warranties on this?

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‎12-13-2016 08:06

‎12-13-2016 08:06

Hi, @Getafix! I would suggest getting in touch with Fitbit Support directly. They should be able to fill you in on what your options are. There should be a warranty still on your product. How long it is depends on where you bought it, etc (usually 1-2 years).

MakMak | Community Council

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‎12-14-2016 04:57

‎12-14-2016 04:57

It's great to see you here @Getafix and @MakMak thanks for stopping by.

 

As recommended by our friend, please get in touch with our support team, I know they will be glad to provide you with a solution. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

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