Surge Warranty Feedback about band

[TMonument]

I loved my Surge for tracking my fitness and daily activities. I note their fantastic reviews in the recent Choice Magazine, however it fails to assess the wrist band which seems to be a major weakness in the fitness tracker. I purchased my first Surge in Dec 15, and by July 16 the wrist band was splitting around the screws on the back.  Fitbit we're happy to quickly replace after sighting the pictures, and at this point I was very impressed with their prompt and efficient service. Disappointingly by March this year, I had the same problem with my new replacement watch! On contacting Fitbit I was informed it was out of warranty, as it is taken from the date the first watch was purchased!!!!

So the watch doesnt even last 8 month!!!! It seems now on reviewing the Surge and the poor quality band has been a issue for many many people! With Fitbit knowing there's was a weakness with the band I suppose I question why they didn't refund me following my first reporting of the problem. Surely a 12 month warranty starts from the day of receiving a new product (in this case the replacement watch was brand new)!! On contacting consumer affairs, Australia today I was informed I can only seek advice through American consumer affairs as this is where their offices are. More than frustrated!!!!! I'd highly recommend looking at all other options.

Moderator edit: Clarified subject

[YojanaFitbit]

Nice to see that you're digging into the Forums @TMonument, so let me give you a warm welcome to our Community. 

Sorry for the issues with your Surge. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

See you around!