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Surge active minutes and band

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‎08-10-2016 22:04

‎08-10-2016 22:04

Hi I've had my Fitbit surge since Christmas and it has been working great till recently. It syncs everything but my active minutes to the app. I go to the gym every day for an hour so I know what it should say. It usually says 10-20 minutes so I don't complete my active minutes for the day. Also my band is starting to come off near the screen. Any suggestions? Thanks!
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‎08-11-2016 04:52

‎08-11-2016 04:52

Hi @DianaR95

 

For the active minutes, feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Regarding the band, as the band is part of the tracker & can't be replaced ourself.

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Tip: Refrain from trying fixing yourself as that can void the warranty.

 

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