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Surge band broke at the clasp.

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‎06-25-2017 05:08

‎06-25-2017 05:08

As a senior citizen I am wondering why my band broke after only about 3 months or so of wearing it. I even took it off to shower so that it wouldn't break. I saved up to buy it and even waited for it to be on "sale" before I leaped and bought it. I am quite frustrated! So, now what do I do?!?

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4 REPLIES 4

‎06-25-2017 08:17

‎06-25-2017 08:17

Sounds like it may be time to contact support.

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‎06-25-2017 08:45

In response to SunsetRunner

‎06-25-2017 08:45

How do I contact Customer Service, Patruns?

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‎06-25-2017 12:53

In response to Socorro

‎06-25-2017 12:53

Click on the link I provided. Or call them.

 

Phone Support:

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

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‎06-25-2017 12:57

In response to SunsetRunner

‎06-25-2017 12:57

Thanks! I did a chat with Customer service and they are sending me a new band. I appreciate the support very much!

Sent from my iPhone
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