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Surge band bubbling for the fourth time

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‎02-23-2018 00:13 - last edited on ‎02-23-2018 06:09 by Moderator Alum

‎02-23-2018 00:13 - last edited on ‎02-23-2018 06:09 by Moderator Alum

Hey all,

 

My Surge Band is starting to bubble again and this will be the fourth time in replacing. 

 

This is is a known production issue across the forums. Can someone from Fitbit corporate respond as to why this is happening to thousands of people repeatedly and what is being done about it?

 

This has got to a critical PR point. 

 

Moderator edit: Subject for clarity

 

 

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2 REPLIES 2

‎02-23-2018 06:06

‎02-23-2018 06:06

Hi @Taylorjezz, thanks for posting your inquiry here!

 

Sorry about what happened to your Fitbit. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎02-24-2018 14:34

‎02-24-2018 14:34

@Taylorjezz

I just bought a new Surge (yeah, I know) and have also bought a replacement band off evilbay ready when needed.

I had read up on the Surge first so know the issues.

From reading the threads I got the impression fitbit don't replace/fit the band for you? So the replacement bands are all 3rd party? and who fits them? Or did fitbit replace yours?

 

I have looked at utube and all bar one of the videos I looked at were wrong/misleading in the band replacement. The one that seemed to know what they were talking about used a glue for the new band.

 

So I am wondering if the bubbling on the original, and the replacement, bands is due to the glue reacting with the band material? I have seen this sort of thing in some autos when the glue/sealant ages which is what got me got me thinking along these lines.

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