help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge band coming apart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2017 18:59 - last edited on ‎02-21-2017 06:34 by Moderator Alum

‎02-20-2017 18:59 - last edited on ‎02-21-2017 06:34 by Moderator Alum

Anyone else having severe issues with the band coming apart on their surge? I've gone through 3 in 14 months already. I only wear it if I'm walking or running. I have stopped using it when I work out or play sports because I want it to last, but I'm still not having any luck. Anyone have tips? I'm debating on buying another one because I'm out of warranty. I love the app, but the product has been disapointing so far. I'm hoping there's a good trick to get it to last! 

 

Moderator edit: Format.

Best Answer
44 REPLIES 44

‎02-28-2017 09:48 - edited ‎02-28-2017 09:55

In response to Rwallace

‎02-28-2017 09:48 - edited ‎02-28-2017 09:55

Yes I'm the same 4 replacements in such short time - black surge 

Best Answer

‎02-28-2017 10:01

In response to Jescasparkles

‎02-28-2017 10:01

I am on my second one and the band has started bubbling again. The first one was replaced for free, but if I am understanding some of the previous posts, I lost my warranty with the original Surge replacement. I bought this in June, 2016. To have two fail in under a year is extremely disappointing considering the price of this thing. 

 

There is a flaw in the manufacturing process. Fitbit really needs to address that before this problem gets away from them. With all they must have invested in the technology of this device, it seems like it would be a shame for something as simple as a strap would be its undoing.

Best Answer

‎02-28-2017 13:27

In response to Shroomtune007

‎02-28-2017 13:27

Agree. Terrible product. I will never buy a Fitbit product again! Again, 3 Surges in 16 months and NOW my 12 month warranty has expired. What a freaking joke!

Best Answer

‎02-28-2017 15:10

In response to NateC44

‎02-28-2017 15:10

That is really disheartening. 😞

Best Answer
0 Votes

‎03-01-2017 02:09

In response to squirrellygirl

‎03-01-2017 02:09

As far as I can see, the Surges are working fine in all these cases, it's just poor strap design letting them down. This seems a real pity. I think that if there was an after-market alternative strap available, it could give people with out-of-warranty Surges an extra lease of life.

Best Answer