Surge band coming apart

[Tiffanyjean]

 I bought my fit bit surge in march 2016, I am on my 3rd replacement nwo for bubbling of the watch band and seperation where the band meets the clock face.

My husbands charge HR is coming apart and bubbling as well, I called in and was offerred a Plum (Purple )replacement for my husband to replace his black watch. I said this is unacceptable to ask him to ssettle for plum as he is a man, Not a woman, which I would have no issue with. The reply I received was that the next best thing they could offer me was a 25% discount on teh purchase of another fitbit. That is unacceptable to me as they are not even 1 year old yet.

Moderator edit: format

[SunsetRunner]

@Tiffanyjean How are you? I'm happy to see you in the Community. 

I'm really surprised by the Answer you received regarding the replacement. I see no reason to force the Plum HR on your husband. I can only imagine the black is out of stock and it would delay the replacement but not offer you the 25% only. 

I would advise you to contact support again to clarify this situation. 

Let me know what they said!

[BryanLarsen]

I'm having the same issue.  I bought my Surge in February of 2016.  The band is bubbling and separating from the watch face.  

Update:  I contacted Fitbit support via email, and after verifying that my Surge was still under warranty, they are replacing it at no cost to me.  

[SunsetRunner]

@BryanLarsen welcome to our Community! I am sorry that your Surge band ended up acting up. 

As for everyone else I advise you to directly reach out to Customer Support.

Keep me updated!

[BryanLarsen]

Thank you.  I contacted Fitbit support, and my Surge is being replaced with no hassles at all.  I'm very pleased with the company for taking care of it's customers.  

[SunsetRunner]

@BryanLarsen that is awesome news! Be sure to let the Community know if you have any questions or remarks. 

Make sure to also take a look into the conversations board. I am sure you will find interesting content. 

[dcmoothart]

I have a Fitbit Surge that was purchased in June of 2016.  The band has developed bubbles and is coming apart how can I get it replaced?

[MariamV]

@dcmoothart welcome to the forums! Please contact our Support Team at your earliest convenience so they can take a look into this for you.

Good luck!