Surge band coming apart

[Widowmaker16]

My surge band is bubbling and coming off.  I am pretty disappointed as mine was a Xmas gift from my wife and the 4th fit bit for the family, but first Surge.  Like the style, love the app and record my food and input new foods regularly.  I have gotten a half dozen peers to buy Fitbit, but now I am concerned they will experience problems also. Why doesn't Fitbit address this issue with an updated band?  I am looking to switch after several loyal years. Any suggestions on trackers that are similar and wont have issues?  

[VF31AE3]

@Widowmaker16 If the Surge is within the warranty period contact Customer Service and request a new one. Yes the replacement will most likely fail in a similar ( or even a different ) manner but you are entitled to a replacement. If the warranty is past, replacement bands are available from Amazon and videos on YouTube show how to do it. Only FitBit can explain why they appear to ignore users complaints of recurring problems (and they're not talking). FYI When my last Surge bites the dust I'm moving on to the Garmin Vivoactive HR. Best of luck!

[YojanaFitbit]

Thanks for stopping by guys! Welcome to the Forums @Widowmaker16! Thanks for your input @VF31AE3! 

I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

I'll around in case that you need anything else! 

[TwoBit]

@Widowmaker16 Do a search in the Surge forum on "band" and "strap". You will find a lot posted on the issue from many people.

[NoHoJoe]

Having the same problem.  Called Fitbit and was told that getting a new band is not an option; only option is to buy a new watch.  I paid $250 for my Surge just 18 months ago and now Fitbit says "tough luck dude, go buy a new one and give us more of your money".  Needless to say, Fitbit just lost another customer!  Nice business model, guys.

Hi Yojana, maybe you can explain why Fitbit refuses to address this big issue?  Thanks!

[Reamer45]

Also got mine at Christmas time and same thing with the band.

[YojanaFitbit]

Hi guys, thanks for getting back! Nice to see you aboard @Reamer45! 

@TwoBit Thanks for your participation and comments, feel free to also visit our Discussions board too where you will find other members sharing their experiences and tips for an active lifestyle.

@NoHoJoe Thanks a millions for your feedback. In case that you need more help with the Fitbit Warranty you can get in touch with our team again. Each scenario is different but they address any type of issue that user might have when there is no more steps that we can suggest here.

@Reamer45 I've requested a Support Case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

See you around! 

[SunsetRunner]

Yep, same thing here...bubbling on one side and separated on the other...Surge new at Christmas.

[YojanaFitbit]

Hi @SunsetRunner! Thanks for reporting the issues you're having with your band! I've checked with our Support Team and I noticed you already have a case open for this issue, please check your email inbox to see what is the next step! 

Let me know if you need anything else! 

[kdhaile]

I purchased my surge second hard and now have the same issue with the band.  It seems that by reading the reviews I'm SOL but was interested in learning if I have any options.

[NoHoJoe]

Amazon has replacement bands for sale.  I got one from a company called Etoper and it seems to work ok.  Here's the link:

https://www.amazon.com/gp/product/B01NAUUQEL/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

[YojanaFitbit]

Welcome aboard my friend @kdhaile! Thanks for the piece of advice @NoHoJoe! 

For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox! They will be more than glad to help you to review your options.

Let me know if you need anything else.