04-01-2016 01:29
04-01-2016 01:29
I purchased my Surge in Feb 2015 and this last week I have noticed that the band is cracked underneath where the screws are - and is now digging into my wrist when I wear it. I'm not a particularly 'rough' wearer of the Surge so am very disappointed about this damage and the fact that it may not be covered under the warranty (it's only 13/14 months old!). What can Fitbit do about this for me? (am UK based)
Have read lots of other threads on this very same topic so I am not alone.
Very disgruntled!!!
Answered! Go to the Best Answer.
06-04-2017 18:22 - edited 06-04-2017 18:23
06-04-2017 18:22 - edited 06-04-2017 18:23
@bluelobster The unfortunate answer, from my point of view, is to not buy another FitBit again. I have (had) two - one for my wife and one for me that are now useless after the warranty expired. This is the experience of many others here.
06-05-2017 04:54
06-05-2017 04:54
06-05-2017 05:58
06-05-2017 05:58
06-05-2017 19:36
06-05-2017 19:36
06-05-2017 21:44 - edited 06-05-2017 21:47
06-05-2017 21:44 - edited 06-05-2017 21:47
A recent market survey conducted by Strategy Analytics...
https://www.androidheadlines.com/2017/05/fitbit-loses-top-spot-apple-q1-2017-wearable-shipments.html
http://www.fiercewireless.com/wireless/apple-knocks-fitbit-from-perch-atop-wearables-market
I'd like to think/daydream unaddressed problems like the band cracking play a part in why this is the case.
06-05-2017 22:47
06-05-2017 22:47
As a few other have indicated in this thread, i used crazy glue to resolve this issue. Also f you search through this thread i remember someone posting the name of a 3rd party company where you can buy a replacement band.
06-06-2017 00:29 - edited 06-06-2017 01:24
06-06-2017 00:29 - edited 06-06-2017 01:24
You can also use staples like bill Murray in scrooged.
I suggested duct tape.
The point on this thread is that after 12 months for most of the world fitbit do not care that you bought their flagship model and it has fallen apart. They will not refund or support it any longer. YET THEY STILL SELL IT.
Shocking.
06-06-2017 00:50
06-06-2017 00:50
Mine happened exactly the same, Fitbit were amazing at replacing mine. well I say amazing, yes they were understanding as mine was only 7 months old. you do have a 2 year warranty, but also it does take around 3 weeks for them to replace as you have to send the surge to Netherlands. Good luck.
06-06-2017 01:28
06-06-2017 01:28
@Scottcoles88did they send you a bagged reconditioned unit or a brand new boxed unit.?
06-06-2017 03:12
06-06-2017 03:12
06-06-2017 04:30
06-06-2017 04:30
06-06-2017 08:03
06-06-2017 08:03
It appears to be a known defect with the Surge. My watch band also did the same thing with the band cracking where the screws attach to the watch. Fitbit offered a 25% discount towards a new purchase of a watch. It is just disappointing that they continue to sell a watch with a defect. I am going back to Garmin for my fitness watch.
06-06-2017 08:16
06-06-2017 08:16
06-06-2017 08:58
06-06-2017 08:58
I think that's great. I was told mine is out of warranty which I totally understand. However, it's a known defect and they continue to sell it. It's defective and they should stand behind their product and replace it.Obviously it's a huge problem according to all the reviews I have read on different web sites. Do enjoy your new Surge.
07-28-2017 23:09
07-28-2017 23:09
I bought the surch Fitbit 22/03/2016 in Barcelona Spain. I was there as tourist. Do you have a world grantee?
Do the watch have an ID you can identify? As I do not have the invoice copy anymore.
How do I activate the grantee?
07-29-2017 01:09
07-29-2017 01:09
@Amosloe, your best bet is to get in touch with Fitbit Customer Support on contact.fitbit.com, whichever country you are now in. Fitbits sold within the European Economic Area come with a two year guarantee, however I do not know how that works if you are no longer in an EEA country.
Good luck and let us know how it goes. Welcome to the forums.
Sense, Charge 5, Inspire 2; iOS and Android
07-29-2017 05:46
07-29-2017 05:46
07-29-2017 08:50
07-29-2017 08:50
Yes mine too cracking and separated. First the battery now this terrible design by Fitbit. I'm not shelling out any more money for fitbit. I think I switch to a Apple Watch since I already have IPhone
07-29-2017 09:04
07-29-2017 09:04
08-19-2017 02:37
08-19-2017 02:37
I'm disappointed that Fitbit told you that. I have had my Surge since 2015 and when the first band broke Fitbit wouldn't replace it but the store I purchased the unit at just gave me a new one. Now the new band is cracked again at the screws. I just wish Fitbit would make the band easily changeable. Engineering design flaw or ways to make you spend more money? Don't know but it's frustrating.