help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge band falling apart and button won't press

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2017 23:01

‎07-05-2017 23:01

After lots of research and thinking, I picked a surge instead of an Apple Watch or a Garmin or Polar, and Simone special gave it to me as a birthday present at the end of 2015. That's when it developed what looked like an air bubble, on the band near the wafch face.

 

It's since continued to grow and now, almost one whole side is pulled away from the watch face part on the top. 

 

The button on the upper right side sticks as well.

 

i see there's a few new models of Fitbit, but, despite really liking it, I'm not sure I'd invest $200+ in a new one after this one started falling apart so fast. 


Bummer!

Best Answer
0 Votes
1 REPLY 1

‎07-06-2017 14:48

‎07-06-2017 14:48

@cjromb If it's still under warranty call Customer Service and request a replacement (Surge). If it's past the warranty go to Amazon for a replacement band (as FitBit does not offer one) and go to YouTube to see how to replace it. Good luck!

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer