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Surge battery charge indicator not the same as the Dashboard

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‎06-28-2016 08:42 - last edited on ‎09-14-2021 09:28 by Fitbit Moderator

‎06-28-2016 08:42 - last edited on ‎09-14-2021 09:28 by Fitbit Moderator

Fitbit Surge shows full battery charge but Dashboard shows Low charge.

How to resolve this? 

 

 

Moderator Edit: Clarified subject

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‎06-28-2016 09:04

‎06-28-2016 09:04

By having your Surge tell the Fitbit server the status of the battery, this is done through a sync.. Does the dashboard steps match the step count on the Surge? If so then refresh the browser.. Or if your on the phone, you haven't said, log out and back in. 

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