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Surge battery lasting about a day

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‎11-01-2016 08:15

‎11-01-2016 08:15

 Similarly to other users my Surge battery is not lasting the 5 days that it used to last before. My Surge's settings are the same as day 1. To about a week ago it use to last about 4 to5 days (depending on how much I used the stopwatch) before I plugged it in to charge. As in today it lasts about a day. On the second day the battery is completely drained. 
 I tried to restarting it but that didn't help. I'm looking forward further instructions team fitbit. 
Regards,
-MC

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5 REPLIES 5

‎11-02-2016 04:26

‎11-02-2016 04:26

Welcome to the Community @mlad.94. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not holding a charge, I recommend following the recommendations provided in the Surge, battery draining post. If after following the tips you keep having inconveniences, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-02-2016 05:04

‎11-02-2016 05:04

@AlejandraFitbit thank you for the fast response. I'll follow these steps and will share my experience on a couple of days.
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‎11-02-2016 05:52

In response to mlad.94

‎11-02-2016 05:52

Have you synced it after rebooting and charging? If not, please do so, then scroll back in the app to previous days,and keep forcing a sync until the last couple of weeks are fully populated with data, then charge again. 

I've just had exactly the same thing happen on my second surge (first replaced) and I think I've finally got to the bottom of what happens.

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‎11-02-2016 06:45

In response to jimmyjimjim

‎11-02-2016 06:45

I actually charged it, reboot it, and then started a lot of syncing. I
think it might have had a lot of memory taken by the data, because my last
week was very hectic and I didn't use the app much.
Thanks! So far so good.
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‎11-02-2016 06:50

In response to mlad.94

‎11-02-2016 06:50

See, I think that's similar to mine; it didn't sync since the 24th(despite being set for all day sync), battery lifespan collapsed, wouldn't sync until rebooted, took several syncs to clear the data, then took a full charge, and has been fine since then.

 

I think it somehow gets to a state where the bluetooth radio can't connect, but is on permanently trying to sync, with a lot of data building up in the background.

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