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Surge battery life less than a day now

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‎03-25-2016 06:48

‎03-25-2016 06:48

What are our options?

One year...just one year after getting my Surge during that prebuy period, my Surge can barely hold a charge for a day.

This means I sacrifice things like sleep tracking because I need that time to charge the watch.

 

What can we do?

Get a new battery installed?

Send the Surge in and swap for another (for a fee of course)?

 

I'm quite content with my Surge but if batteries are only going to last a year, especially to coincide with a new product release (coincidence I'm sure), that's a product line I can't support.

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‎03-25-2016 13:41

‎03-25-2016 13:41

Welcome to the Fitbit Community @fmb3. It's great to have you here. Sorry to hear that your Surge battery is draining quickly. The Surge battery cannot be replaced. It could be a good idea following these recommendations to maximize your tracker's battery life. If you are still experiencing the same issue please be so kind to get in touch with Customer Support. They will be happy to investigate the issue and might provide further assistance.

 

Thanks for stopping by, see you around. Robot Very Happy

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